Once an order is placed, we regret to inform you that we are unable to accommodate any adjustments to it. This includes cancellations, additions, or removal of items, editing the order, or changing the shipping address. We strive to process orders efficiently, and as a result, we are unable to modify them once they have been submitted. We kindly ask for your understanding in this matter.
If you have not received an order confirmation within 24 hours, please contact us here. Please be sure to check your spam/junk email.
Please be careful when entering your shipping address, True and Pure will not be responsible for orders sent to the incorrect delivery address provided by the customer.
Unfortunately, we do not offer exchanges on True & Pure products. All sales are final. please note, True & Pure reserves the right to refuse all returns, reshipments, and refunds. in the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. customers must include photos of the issue and a screenshot of your order confirmation email. to start this process please visit our contact us. Please Note: All products are packed by hand and quality checked prior to despatch.
True and Pure reserves the right to refuse all returns, reshipments, and refunds. in the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. customers must include photos of the issue and a screenshot of your order confirmation email. to start this process please visit our contact us. Please Note: All products are packed by hand and quality checked prior to dispatch.
No. True and Pure is not liable for any expenses related to the installation of products purchased on this website and in our stores.
True and Pure will not assume any responsibility or bear any costs associated with the cancellation of hair services and appointments. We kindly request that you wait until you have received and confirmed your purchased items before finalizing any hair appointments or services.
We regret to inform you that we do not provide price adjustments for any products or orders. If you attempt to return and re-order an item to obtain a price adjustment, please note that we will deny the return request. In such cases, we will only refund the amount paid for the duplicate order. We appreciate your understanding regarding our policy in this matter.
We accept online payments via Visa, Mastercard, American Express, AfterPay, and Paypal. If you are an international consumer, we also accept local payment providers. You’ll see this list when you visit our checkout page.
Yes, you can cancel at your leisure by going to the ‘Subscriptions’ section of your account and clicking ‘Edit’. Then select ‘Cancel’ from the radio buttons and click ‘Save Changes.’
Simply choose your desired products and delivery frequency, and we’ll ensure your products are automatically replenished according to your preferences — which can be adjusted at any time. Plus, subscribers get 10% off and free shipping on all subscription orders as well as early access to new product launches. At this time, subscriptions are only available for US customers.
True & Pure do not offer discounts to select groups, please sign up for an account to receive access to our email updates for upcoming promotions and offers. For Stylists, please contact us regarding our stylist’s insider membership.
You can create an account by clicking here.
No, you do not have to set up an account to place an order.
True and Pure hair is committed to ensuring our products are available to our customers, in the rare case that a product is unavailable. Please check back within 5-7 workings days. If you have not already, please sign up for an account to receive access to our email updates for upcoming promotions and offers.
True and Pure stands as a distinguished brand in the realm of luxury, committed to delivering the epitome of opulence through our exquisitely crafted hair products. Our founder, who personally oversees operations in Asia, displays unwavering dedication in sourcing hair of the utmost quality. Every step of the process, from meticulously selecting hair donors to ensuring customer satisfaction after installation, receives the personal attention it deserves. Through fostering strong alliances with reputable hair manufacturers in Indonesia, Cambodia, Laos, Vietnam, and India, True and Pure upholds its commitment to excellence in hair production.
Restock dates vary depending on product availability. Please sign up for our emails or SMS text alerts to find out when your favorite products will be back in stock!
Kylie Skin is available at www.kyliecosmetics.com or you can purchase our products in-stores from our multiple retail partners.
Please allow up to 48 hours after you receive your shipping confirmation email to see movement on the carrier’s website. If you do not see movement after 48 hours, please email us at support@trueandpure.com
Once an order is despatched, True and Pure will not be held responsible for those lost or stolen packages.
Our products typically ship within 1-5 business days from the date of your order. Please note that Saturdays and Sundays are not considered business days. During Major Sales and Promotions, it may take up to 7 business days for orders to be processed. For full lace wigs, the processing time can take up to 25 business days. Please be aware that orders are not processed on weekends and/or major holidays.
It’s important to note that order processing begins immediately upon order submission. Therefore, we are unable to accommodate any modifications to the order after it has been submitted. This includes changes to products, shipment methods, addresses, cancellations, and other details. For more comprehensive information, kindly refer to our Order Processing and Shipping policy.
We offer complimentary Express shipping for most international orders over $175, excluding duties & taxes. There may be product specific restrictions. For orders less than $175, we offer $22.00 flat rate shipping. Based on your shipping country, the rate may be higher to include duties & taxes and will be converted to your local currency. The exact shipping options for your country will be presented during checkout. International orders can experience delays, if your order has not arrived within 3 weeks of order placement, please contact our Customer Service team for updates via our our Contact Us Form. Delivery times vary by destination country. Most international orders will be delivered within 4 and 21 business days of order fulfillment at our warehouse. For applicable countries, duties & taxes either be automatically calculated in the product price or during checkout.
We offer complimentary standard shipping on all orders over $100 in the United States. We offer the following shipping options: Standard – $10 flat rate with delivery in five to eight business days via FedEx SmartPost. Orders to Alaska, Hawaii, or P.O./APO/FPO addresses are shipped via USPS. Priority Two Day – $20 priority rate with delivery via FedEx.
We respond to all emails as soon as possible. Our goal is to respond to all consumers within 24 hours, however we often experience delays over the weekend and during peak times.
Please visit this page: Contact Us.
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